Need help with escoHR?
For account access or role-related questions, your HR admin is usually the best place to start. For help with escoHR itself, you can also contact Escochex Customer Care.
Email support
Phone support
Your HR admin
For schedule, leave, attendance, role, or company-policy questions, start with the HR admin your employer has assigned.
Support hours
Current support hours are Monday to Friday, 8:00 AM to 5:00 PM Pacific. We generally aim to respond to routine email requests within one business day. For urgent payroll or access issues, please call.
The quickest answers to the questions we get most.
Still need help? Email or call us using the contact information above.
Signing in
Do I need a separate escoHR account?
No. Use the same Escochex Payroll login provided by your organization. Your company manages your account, role, and access.
How do I reset my password?
Password resets and account changes are handled through Escochex Payroll. escoHR will direct you there when you need to update your login information.
Where do I download the app?
escoHR is available now. Download it on the App Store or get it on Google Play.
Time & schedule
How do I clock in?
Open your attendance view, review your current shift and work location, then choose Clock in. If your company uses location for attendance, escoHR may ask for location permission at that moment.
What if I forgot to clock out?
Review your recorded time and submit a correction request. Your HR admin can review the request and follow up if more information is needed.
How do I request time off?
Open your time-off or leave area, choose the dates and duration, add a reason or supporting document if required, and submit the request for review.
Location is turned off on my phone. Can I still clock in?
Yes. escoHR can record the punch without a location, and your HR admin may follow up to confirm where you worked. Turning location on does not let anyone see where you are during the day. escoHR checks it only when you clock in or out.
Privacy & who sees what
Who can see my HR request?
Your private HR request is limited to you and the HR admins your company authorizes for that request.
Can my manager see my location during the day?
No. escoHR is not built for continuous location tracking. If your company enables location for attendance, it is checked when you clock in or out.
I have a question for HR. What should I use?
Use a private HR request when you need help with something that should stay between you and HR. Your request is sent to the appropriate HR contact and kept separate from your regular work tasks.
Need to access, update, or delete your information?
Some employment and payroll records may be managed by your employer. Our privacy request page will help you find the right place to start.
Request a CorrectionRead our current public support hours and response guidance. View the Support Policy.