1. Contact
For help with escoHR, contact Escochex Customer Care at customercare@escochex.com or (818) 436-4688.
2. Support hours
Current support hours are Monday to Friday, 8:00 AM to 5:00 PM Pacific, excluding applicable holidays.
3. Response guidance
We generally aim to respond to routine support emails within one business day. Actual response time can vary depending on the issue, the information available, and whether the request requires coordination with the employer or Escochex Payroll.
4. Urgent payroll or access issues
For urgent payroll or account-access issues during support hours, please call rather than waiting for an email response.
5. Employer-managed questions
Questions about schedules, time-off decisions, attendance approvals, company policy, role assignments, or employment matters are usually handled by the employee’s HR admin or employer. Escochex Customer Care can help with escoHR product support and route questions when needed.
This public support policy is general guidance and is not a contractual service-level agreement unless a separate written customer agreement specifically says otherwise.